In the recorded dialogue While using the participant, it was distinct that the account holder wasn't the one that utilized the gaming account and/or the one who submitted this grievance.
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The player from Romania experienced his account within the casino blocked due to accusations of creating several accounts. Since the player contacted the Licensing Authority, we closed the grievance as "Expecting final decision of regulator" until finally a call from the Licensing Authority is understood. We turned down the grievance because the player stopped responding.
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The player from Slovenia, following admitting a gambling dependancy and getting rid of 3000 euros, requested the recovery of their losses. The casino responded by closing their account citing addictive behaviors. The grievance was rejected as the player did not respond to our messages and questions.
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